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At Lose-N-Tone Fitness, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By using our website or purchasing any services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in a variety of ways, including when you sign up for our services, engage with our website, or communicate with us. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, mailing address, and other contact information.

  • Health & Fitness Data: Information related to your fitness goals, medical history (if provided), injury reports, and workout progress.

  • Payment Information: Credit card information, billing address, and payment method details for processing transactions.

  • Website Usage Data: Information about how you interact with our website, including IP addresses, browser type, and device information, collected via cookies or other tracking technologies.

  • Communication Data: Any communications with our customer service team or fitness professionals, including feedback, inquiries, and session requests.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To deliver fitness training, group classes, nutrition workshops, and any other services you request.

  • To Process Transactions: To process payments and provide receipts for services purchased.

  • To Communicate with You: To send service-related communications, appointment reminders, promotions, or information about new services.

  • To Improve Our Services: To enhance your experience, provide personalized training recommendations, and improve our website and services based on user feedback.

  • To Market Our Services: To send marketing materials, special offers, and promotional content if you have opted in to receive such communications. You can unsubscribe at any time.

  • To Comply with Legal Obligations: To comply with applicable laws and regulations, including but not limited to health and safety regulations and payment processing requirements.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with third-party service providers (such as payment processors, email service providers, and website hosting companies) who assist in operating our business and delivering services. These service providers are obligated to use your information only for the purposes of performing their services and must adhere to strict confidentiality agreements.

  • Legal Requirements: We may disclose your information when required by law, court order, or government authority to comply with legal obligations or to protect our rights, safety, and property.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. We will notify you of such a change, and your information will continue to be protected under this Privacy Policy.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: Sensitive financial information (such as credit card details) is transmitted using SSL (Secure Socket Layer) encryption technology to ensure your data is protected during transactions.

  • Access Control: We limit access to your personal information to authorized personnel only who need it to provide services or fulfill their duties.

  • Regular Audits: We perform regular security audits to ensure that our systems are up-to-date and to identify any potential vulnerabilities.

While we take reasonable measures to protect your personal information, please be aware that no security system is completely foolproof, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You have the right to access and correct any personal information we have on file for you. If you wish to review or update your information, please contact us.

  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or marketing communications at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

  • Delete Your Information: If you wish to have your personal information deleted, please contact us, and we will remove it from our records, subject to any legal obligations to retain it.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve user experience, analyze trends, and gather demographic information. Cookies are small files stored on your device that help us recognize you when you return to our site. You can disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete that information from our records.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lose-N-Tone Fitness
21 Ryder Place East Rockaway, NY 11518
516-653-8031

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